Our System Center Memo

Rename Labels or Text in SCSM Portal

Customers from different environments have different tastes and requirements, and they might want to change many things in the portal, an example would be text or labels in the portal. Doing all these are simple enough, I’m going to show you an example here.

We will take the Request type which will show Need help with a problem or Need change or new resource as an example. Customers might want the page to display something else, maybe instead of Need help with a problem, they want it to appear as Create Incident instead, and Need change or new resource as Create Change. So lets see what we can do.

Just before we begin there are a couple of things we need to prepare, and I don’t want to flood the post with all the necessary steps again. So please follow through from the beginning of the post till step 4.3 from this link, once you’re done with 4.3 come back here.

Now that you’ve done all those, you should be able to follow through this without any problems.


1. On the Solutions Explorer pane, expand WebParts.



2. At the bottom of WebParts is WebPartsResources.resx. Double click it.



3. A table will appear on the main page. Now we want to change the Need help with a problem to maybe Incident Request. So What I would do here is under Value, I’ll remove Need help with a problem and replace it with Incident Request, hit enter.



4. As for Need change or new resource, I want to show it as Change Request. So again, under Value, change the contents to Change Request.



5. Now that you have done the necessary changes, go to Build at the top, and click Build Solution.



6. Check the logs below, it should not have any failed or skipped. If there is, make sure all your reference has been replaced with the correct ones. Check again from the beginning of the page to step 4.3 in this post, or read step 5 in the doc that came with the source code.



7. Next go to the PortalSource-New folder again, then End User Portal\bin. Sort by modified date and copy the files that has just been modified, then paste it into %systemDrive%\inetpub\wwwroot\System Center Service Manager Portal\EndUser\bin in the Server. Overwrite all the files.



8. Now launch the portal, notice that the Request type has just changed to what we want it to be. Now that you know this, you should be able to change a lot more things by just changing the values in the table on step 5.



April 12, 2011 - Posted by | System Center Service Manager (SCSM)


  1. Nice article 🙂

    Do you know where I’m supposed to do this change if I want to change the Swedish translation?

    Comment by Anders | April 14, 2011 | Reply

  2. I found the Swedish (SV) EndUserResources.resx and AnalystResources.resx but not the WebPartsResources.resx. Strange :S

    Thanks for the link, I’ll take look there!
    And thanks for your complement on my blog 🙂

    Comment by Anders | April 15, 2011 | Reply

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