Our System Center Memo

SCSM View All Reviewer Comments

When we have a workflow with multiple levels of Review Activities, it might be important to pass the comments of all the Reviewers to the Implementer for them to make informed decisions when doing the work. It is however, difficult to navigate through all RA just to do that, in order to make life easier, here’s what we can do.

  1. You’re going to need multiple Runbooks, the first one would be something like this. What this does is it will monitor the RA, and whenever it goes into Completed status, it will parse the reviewer comments into the SR of the RA. I created a custom string field in SR for this.
  2. Take note on the Update SR activity, it needs to be something like this or else the earlier comments will always be overwritten by the later comments.
  3. Now create another Runbook that monitors MA. When a MA goes to In Progress status, this Runbook will grab all the comments from the SR and parse it into the MA, you can put it in the description field if you want to.

Now whenever a MA becomes Active, it will be updated with all the Reviewer Comments. You can use this for RA as well and parse all previous Reviewer Comments to the later RA so that the next Reviewer can know the decisions made earlier as well, and by whom.


July 17, 2014 - Posted by | System Center Orchestrator (SCO), System Center Service Manager (SCSM)

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