Our System Center Memo

SCSM Email New Reviewer / Approver

When a new Reviewer is added into the activity, we would like them to receive an email notification as well. We can achieve this using SCO.

  1. The Runbook will look like this. Let’s go through them 1 by 1.
  2. On the first activity, Monitor Reviewer, we want to monitor against the Reviewer class, and set the trigger as New. This activity will now trigger whenever a new Reviewer is added to any RA.
  3. Next we need to find out which RA was the Reviewer added to. Follow the settings below.
  4. Now that we know which RA it was from the previous activity, we need to dig into the SR to get more information about it.
  5. Now we have all the information we need. Who is the Reviewer and what is his/her email, and which is the correct RA and SR. With this information we can immediately use the Send Email activity to trigger the email. In my case, I use it to call for a different Runbook which can be found here.

Hope this helps. Drop me a message if you need more guidance.


July 18, 2014 - Posted by | System Center Orchestrator (SCO), System Center Service Manager (SCSM)

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